Frequently asked questions

Color Art Studio's satisfaction guarantee allows you to shop with confidence. If you aren't 100% satisfied, contact us. We'll do everything we can to make it right.

For more information, please have a look at our Terms and Conditions.

No, we do not currently offer free samples.

1. Browse the shop and open a design you like. Choose the size and quantity, then click Add to cart.

2. Open your cart from the top right corner and click Checkout. You'll be asked to log in or create an account.

3. Choose delivery or pick up in store, and enter your delivery details. Use the Personalisation details box to tell us the name, age, date or message to print.

4. Click Place order. Then pay at our studio in Catbalogan, or contact us to arrange payment if you can't visit. We start printing once your order is paid.

5. We'll email you to confirm we've received your order, and again once your payment is recorded.

Orders are currently paid at our studio in Catbalogan. If you can't visit us, contact us and we'll arrange payment with you.

You can modify your order at any time, provided that it has not yet entered the processing stage. Once an order has entered production, it is typically not possible to revert the materials used. To prevent any inconvenience and delays, we recommend reaching out to our store as soon as possible.

Once you have received your shipping notification, please allow 2-3 business days for delivery. All deliveries are subject to potential delay in areas impacted by flooding and other events.

Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.

We are working with our nominated courier partners to provide the most efficient delivery service at the most reasonable price. We choose the best courier for your area and email you the tracking number.

No, unfortunately you can't change your delivery address once your order has been placed.

Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly.

Yes. Choose Pick up in store at checkout — it's free. We'll email you when your order is ready to collect.

Yes — for free. Log in, go to Soft copies in your account and send us a request. We'll upload your file for you to download.

Please be advised that soft copy requests are only available on the same day as your transaction. Requests made after this period cannot be guaranteed, so we highly recommend you ask for a soft copy right after you receive your photo at the store.

We're sorry to hear that you've received an incorrect or faulty product. Please contact us straight away with your order number and further details about the issue and we will investigate this for you.