FAQs

Find the answers to Frequently Asked Questions here!

Help Centre

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    Order Questions

    What if I’m not happy with my purchase?
    Color Art Studio's satisfaction guarantee allows you to shop with confidence. If you aren't 100% satisfied, contact us. We'll do everything we can to make it right. For more information, please have a look at our Terms and Conditions.
    Do you offer free samples?
    No, we do not currently offer free samples.
    How to place an order?

    Step 1

    Browse through products and services on our website. The search can be refined by typing in a product or  service name in the search box in the top middle of the page. For information on the product, click on the image for expanded information to be displayed.

    Step 2

    Click Add to Cart to add your order to your basket.  To add more products, continue browsing through the website.

    Step 3

    When you have completed your shopping click on the little shopping cart icon from the top right corner or view your cart from here. Your shopping cart can now be reviewed and the full order with all costs can be seen. Further delivery instructions or special information can be provided at this stage. In the Order Notes section, you can enter such as the time frame you can receive your order or if you are not home at the time of delivery you can instruct the delivery person to leave your parcel at the door. If you have any other comments then please let us know. Click on proceed checkout or you can click google pay button "Buy with G Pay button" for express checkout. Enter your billing, delivery, and credit card details. Please read our Terms and Conditions carefully once you have read and understood our Terms and Conditions and click on the Place Order button. An order confirmation will be sent to your email, confirming that we have received your order.
    What are your payment methods?
    We accept all major credit card payments GCash, Paymaya, Visa,  Mastercard, Paypal, and Google Pay.
    Can I modify my order?
    You can modify your order at any time, provided that it has not yet entered the processing stage. Once an order has entered production, it is typically not possible to revert the materials used. To prevent any inconvenience and delays, we recommend reaching out to our store as soon as possible.

    Shipping and Delivery Questions

    What are your delivery timeframes?

    Once you have received your shipping notification, please allow:

    • 2-3  business days delivery

    All deliveries are subject to potential delay in areas impacted by flooding and other events.

    Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.

    Who will deliver my order?

    Courier Partners:

    We are working with our nominated courier partners to provide the most efficient delivery service at the most reasonable price.
    Can I change my delivery address after my order has been placed?

    No, unfortunately you can’t change your delivery address once your order has been placed.

    Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly.

    Returns Questions

    What do I do if I have an incorrect or faulty product?
    We're sorry to hear that you've received an incorrect or faulty product. Please contact us straight away with your order number and further details about the issue and we will investigate this for you.
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